Meet the crew that prepares the work.
A crew of specialist agents prepares the daily work for hotels and vacation rentals. You approve what matters.
Agents prepare. You decide.
Prepares drafts, you approve
Every agent prepares drafts and plans. Agents never send, spend, post or delete. You do, after you approve.
Designed to be checked by a second agent
Each agent's work is designed to be checked by a separate reviewer. The builder never grades its own.
Ready on your dashboard
Drafts and plans appear on your dashboard with where each job stands, not in your inbox.
Approved facts only
Agents work from your files and approved facts, and ask a person when they do not know.
The crew behind the work around the stay
Pick any tile to jump to it.
Chief of Staff
Prepares drafts, you approvePlans the day, hands work to the other agents and checks every result before it reaches you.
Example tasks
- Build a short plan for today from everything that is waiting
- Spot jobs that are late or stuck and say why
- List the decisions only you can make, with ready answers to tap
What you get back
A short plan for the day and a list of items waiting for your approval.
Designed to be checked by a second agentRevenue Manager
Prepares drafts, you approveReads your occupancy, average rate and booking pace, and prepares rate recommendations with the reasoning.
Example tasks
- Prepare a rate change proposal for the next two weeks
- Explain what moved occupancy and average rate this week
- Flag dates where a rate looks too low or too high against your own rules
What you get back
A proposal showing the date, the current rate, the suggested rate and why. Nothing changes in your systems until you approve.
Designed to be checked by a second agentDistribution Manager
Prepares drafts, you approveCompares the same accommodation and rate across the channels you sell on, and finds gaps, mismatches and restrictions.
Example tasks
- Check that rates match on every channel you sell on
- List accommodations that are mapped wrongly or missing from a channel
- Draft the support ticket for each issue, ready for you to submit
What you get back
A table of findings by channel and a draft ticket for each one. It never submits a ticket or changes a channel.
Designed to be checked by a second agentSales Director
Prepares drafts, you approvePlans account by account how to win group, corporate, wholesale and partner business, with the numbers behind each action.
Example tasks
- Rank your partner accounts and say what to do with each one
- Draft an outreach note to a tour operator or an event planner
- Work out the booked nights, average rate and revenue of a group request
What you get back
An account plan and outreach drafts. Nothing is sent, and a request for proposal does not name your property until you decide.
Designed to be checked by a second agentMarketing Manager
Prepares drafts, you approveShapes brand, offers and campaigns, and plans the content calendar with a budget and an expected return for each action.
Example tasks
- Draft a seasonal offers calendar
- Write three campaign ideas with audience, message and expected return
- Prepare the draft of your monthly newsletter
What you get back
Plans, calendars and copy drafts for you to approve. Nothing is published.
Designed to be checked by a second agentPR Specialist
Prepares drafts, you approvePlans press, trade and creator outreach, and keeps statements ready for when something goes wrong.
Example tasks
- Draft a press release for an opening, an award or a new experience
- List travel writers and trade outlets to approach, with an angle for each
- Prepare a holding statement for a service issue
What you get back
Drafts and plans. You approve every message, and nothing goes out on its own.
Designed to be checked by a second agentGuest Concierge
Prepares drafts, you approvePrepares answers to guest questions before, during and after the stay, in the language the guest writes, using only facts you approved.
Example tasks
- Draft a reply to a guest asking about check-in and late checkout
- Prepare the message that goes out a few days before arrival
- Build a day plan for a family staying three nights
What you get back
Reply drafts and day plans on your dashboard. A question it cannot answer from your approved facts comes back to you as a ticket, never as a guess.
Designed to be checked by a second agentReviews and Reputation
Prepares drafts, you approveReads every new review, scores the risk and drafts a reply in your voice.
Example tasks
- Sort new reviews by risk and by topic
- Draft a reply to a critical review without promising money or free stays
- Summarize this month's praise and complaints by department
What you get back
Reply drafts and a monthly summary. You post the replies yourself.
Designed to be checked by a second agentSurvey Analyst
Prepares drafts, you approveReads guest survey answers, including the separate fam trip survey for travel agents, and turns them into fixes.
Example tasks
- Summarize this week's mid-stay survey answers
- Flag low scores and name the department that should follow up
- Put the travel agent fam trip answers on one page
What you get back
A one-page summary with scores by category and a list of follow-ups.
Designed to be checked by a second agentMeeting Minutes
Prepares drafts, you approveTurns a meeting transcript into minutes, decisions and an action list.
Example tasks
- Write the minutes from a pasted transcript
- Update the running action list and flag overdue items
- Draft the follow-up email to the attendees
What you get back
Minutes, an action list with owner, due date and expected result, and an email draft that you send yourself.
Designed to be checked by a second agentReports Analyst
Prepares drafts, you approvePrepares your recurring reports a day early from your own files and exports.
Example tasks
- Assemble the weekly performance report
- Write a short narrative for the monthly results
- Compare this month with last year and list what changed
What you get back
A finished report file and a plain summary. Every number comes from your files, never from a guess.
Designed to be checked by a second agentCompliance and Documents
Prepares drafts, you approveKeeps track of the documents, registrations and deadlines your properties must meet, and prepares the paperwork.
Example tasks
- List the renewals and filings due in the next two months
- Prepare the guest registration checklist for this week's arrivals
- Draft the cover note for a document request from an authority
What you get back
Checklists, reminders and draft paperwork. You review, sign and file.
Designed to be checked by a second agentFinance Support
Prepares drafts, you approveOrganizes receipts and prepares monthly statements and invoices for your review.
Example tasks
- Sort a folder of receipts by property and month
- Prepare the monthly income and expense statement
- Draft the monthly invoice for your review
What you get back
Statements and drafts. It never pays, sends or files anything.
Designed to be checked by a second agentSupport Assistant
Prepares drafts, you approveAnswers your team's questions about using Tidekeepers from approved facts, and passes everything else to the Tidekeepers team.
Example tasks
- Explain how to approve a draft on your dashboard
- Answer how the waitlist and onboarding work
- Hand an unusual question to the team with a clear summary
What you get back
A prepared reply or a note for the team. Anything that commits the company is approved by the team first.
Designed to be checked by a second agentWant the crew working for your property?
Tell us what takes most of your week. Join the waitlist and we will shape your first assessment around it.
Which agents are active for your property is confirmed with you before you start.